Refund Policy

We're confident that you'll love your order! However, if for any reason you wish to return your order, please reach out to our customer service department at hello@cattreeking.com. We're here to assist you in the best way possible.

If there are issues with damaged or missing parts, we can promptly send you replacement parts to ensure you receive a perfect product, as that's what you paid for, and that's what we want you to have. In the event you choose to return your order, we'll cover the return costs and provide prepaid return labels for your convenience.

Is there any other reason you'd like to return the product to us? Please note that returning is hassle-free, as long as the product is unused and returned within 30 days in its original packaging. When you reach out to us about a return, we'll provide you with detailed instructions. However, if there's nothing wrong with the product itself, we'll need to ask you to cover the return cost.